Tufts University Awards 24×7 IT & LMS Help Desk Support RFP to BlackBeltHelp

Chicago, IL, July 25, 2021 –(PR.com)– BlackBeltHelp’s robust and technology driven support will deliver consistent and quality service to Tuft’s students, faculty and staff.

The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help Tufts University to meet their goal of providing a top-quality support experience across multiple platforms.

The scope of support includes:

General IT Support

Network Connectivity
Productivity applications
Antivirus / Security utilities
Cloud storage
Operating System Support
Password Reset
Endpoint encryption
Video conferencing/collaboration

Canvas® LMS Support

Computer-related issues & issues requiring additional access
Basic Instructor Grade book issues
Assignment submission failures
Course navigation & finding grades
Adding/Dropping courses
Adding/Dropping courses

About Tufts University:

Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.

About BlackBeltHelp:

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly.

Learn more about BlackBeltHelp: https://www.blackbelthelp.com/press-release.html