WILSONVILLE, Ore., February 23, 2021 (Newswire.com) – Nine Avamere Living skilled nursing facilities (SNFs) earned Pinnacle Quality Insight’s 2021 Customer Experience Award.
This award recognizes quality care over the last year, during COVID-19, showcasing the Avamere Living team’s resilient dedication to providing the same level of dedicated, quality care with utmost respect for their valued patients and residents.
The awardees include:
These SNFs were named best in class amongst several categories, including nursing care, individual needs, dignity and respect, quality of food, activities, admission process, laundry service, and cleanliness.
“This is a tremendous, well-deserved honor for our team members,” stated Carl Tabor, Division President of Skilled Nursing Facilities for Avamere Living. “I’m proud of our dedicated team members for delivering the exceptional quality care our patients and residents deserve. The Pinnacle Customer Experience Award is a testament to the best-in-class customer experience that is reflected in our core values and mission to enhance the life of every person we serve.”
Throughout 2020, a sampling of Avamere Living’s residents and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate Avamere Living in specific categories.
By qualifying for the Pinnacle Customer Experience Award, Avamere Living has satisfied the rigorous demand of scoring in the top 15% of senior living communities nationwide across a 12-month average.
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About the Avamere Family of Companies
Founded in 1995 and based in Wilsonville, Oregon, the Avamere Family of Companies provides assisted living, independent living, memory care, rehabilitation, home care, transitional care, and more, with a mission to enhance lives. Today, Avamere’s diverse companies operate in over 300 locations across 20 states with over 8,800 employees. For more information, visit avamere.com.
Avamere Family of Companies
25115 SW Parkway Ave, Suite B
Wilsonville, OR 97070
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Source: Avamere Health Services